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Managed Services & Evolution

Evolve and adapt to the changes in your business

We host the systems we build. We secure them. We support them. We evolve them as the business changes, for as long as you need us.

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man coding on computer
36 yrs
continuous operations
99.9 %
uptime, business-critical systems
250 +
customers across the globe
27001 ISO certified
across the entire business
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Your organisation relies on mission-critical systems

Reliability, availability, supportability and manageability of those systems has a major impact on the success of your business.

At Sandfield, our team have the skills and experience to manage your systems to ensure maximum performance and cost effectiveness. Your business benefits from lower IT management costs, improved management focus through reduced distraction from IT issues and an assurance that IT systems will meet future business objectives.

How we think

Four principles that shape long-term partnership.

01

Support is engineering, not a help desk

The people supporting your system are the people who built it. Tickets don't get triaged into a queue, they get worked by engineers who already know the system.

03

Security at AI-era pace

Weekly maintenance windows. Out-of-band patching inside 48 hours when it matters. 24/7 SOC monitoring. ISO 27001 is the floor, not the ceiling.

02

Hosting, engineered as carefully as the software

We host the systems we build, on secure AWS infrastrcture. Performance, uptime, scalability and disaster recovery are designed in from the start.

04

Evolution, not replacement

The most expensive thing in enterprise software is replacing it. We build and support systems differently by continuously modernising and keeping them current.

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Sandfield has been a key software supplier to Ports of Auckland Ltd. for many years, providing us with capability and expertise in the areas of supply chain, EDI, and e-commerce. We have a strong relationship with their team and their knowledge of our operations and industry ensure they deliver value to us beyond software programming.

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Colin Read, The Ports of Auckland
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We have a partnership with Sandfield we can build on and grow together with rather than a simple supplier vendor relationship.

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Chris Monkton, Purchasing Process Owner
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Moving all our systems to Sandfield was an excellent move for us and we receive an excellent level of service.

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Pip Macfarlane, Administration & Customer Services Manager
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What this looks like in practice

Hosting and Provisioning

Sandfield provides a fully managed service that includes all the components for secure, reliable and performant application delivery. The components and resources can be scaled up or down to perfectly match the customer’s requirements. 

We take care of the environment end-to-end so you can focus on business outcomes, not delivery of the software. Our preferred cloud platform is Amazon Web Services (AWS) where we have been provisioning services for over 7 years. We partner with AWS and work closely with their local NZ team.

Availability Management

Business critical operations can have full confidence knowing that we provide 99.9% availability through the AWS Cloud Computing Services platform. On top of this, we add another level of availability across multiple Availability Zones (datacentres) with load balanced application servers and replicated SQL databases.

Database Administration

Our team of expert Database Administrators make managing and optimising your SQL Server Databases easy. With over 30 years experience in Database Administration, our team look after some of New Zealand’s largest databases, tackling complex problems and providing tailored solutions that make a real difference to their business. 

We provide a fully managed and tailored SQL service and have the flexibility to cater to your individual business needs. We provide a range of additional services for our clients including database replication, partitioning, disaster recovery services, security audits and more.

Learn more about our DBA services

Backups and Disaster Recovery

With well planned and monitored data protection and regular recovery/restore tests, coupled with our offsite replication options we can provide a high level of confidence that your data is safe and business can continue to operate in the face of an incident or disaster.

Monitoring and Alerting

Enable quick response to problems before they become issues by catching warnings and trends early on, improving reliability and uptime. Regular reviews of requirements and infrastructure capacity will allow the systems to provide maximum benefit and grow with the business.

Sandfield monitoring combines our own server monitoring, native platform monitoring and specialist DBA tools. All of these report back into a central notification dashboard where issues can be prioritised and assigned to appropriate team members.

Security and Network

Our customers rely on us to protect their data and their systems. As an ISO27001 certified organisation, we have developed a comprehensive set of practices and policies to ensure the security of your data.

Cyber security is a shared responsibility between AWS and Sandfield. AWS provides “Security of the Cloud” (composed of the hardware, software, networking, and facilities that run AWS Cloud services) while Sandfield provides “Security in the Cloud” which includes users, data, applications and guest operating systems where used.

Learn more
Hosting and Provisioning

Sandfield provides a fully managed service that includes all the components for secure, reliable and performant application delivery. The components and resources can be scaled up or down to perfectly match the customer’s requirements. 

We take care of the environment end-to-end so you can focus on business outcomes, not delivery of the software. Our preferred cloud platform is Amazon Web Services (AWS) where we have been provisioning services for over 7 years. We partner with AWS and work closely with their local NZ team.

Business critical operations can have full confidence knowing that we provide 99.9% availability through the AWS Cloud Computing Services platform. On top of this, we add another level of availability across multiple Availability Zones (datacentres) with load balanced application servers and replicated SQL databases.

Our team of expert Database Administrators make managing and optimising your SQL Server Databases easy. With over 30 years experience in Database Administration, our team look after some of New Zealand’s largest databases, tackling complex problems and providing tailored solutions that make a real difference to their business. 

We provide a fully managed and tailored SQL service and have the flexibility to cater to your individual business needs. We provide a range of additional services for our clients including database replication, partitioning, disaster recovery services, security audits and more.

Learn more about our DBA services

With well planned and monitored data protection and regular recovery/restore tests, coupled with our offsite replication options we can provide a high level of confidence that your data is safe and business can continue to operate in the face of an incident or disaster.

Enable quick response to problems before they become issues by catching warnings and trends early on, improving reliability and uptime. Regular reviews of requirements and infrastructure capacity will allow the systems to provide maximum benefit and grow with the business.

Sandfield monitoring combines our own server monitoring, native platform monitoring and specialist DBA tools. All of these report back into a central notification dashboard where issues can be prioritised and assigned to appropriate team members.

Our customers rely on us to protect their data and their systems. As an ISO27001 certified organisation, we have developed a comprehensive set of practices and policies to ensure the security of your data.

Cyber security is a shared responsibility between AWS and Sandfield. AWS provides “Security of the Cloud” (composed of the hardware, software, networking, and facilities that run AWS Cloud services) while Sandfield provides “Security in the Cloud” which includes users, data, applications and guest operating systems where used.

Learn more